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Training Services
Multimedia
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Where Hospitality Works provides employers’ easy access to training and educational opportunities, including Where Hospitality Works critically acclaimed Ambassador Hospitality Training Program.
In partnership with the Metro Detroit Convention and Visitor’s Bureau, Where Hospitality Works created the critically acclaimed Ambassador Hospitality Training Program, and has provided hospitality training to over 4000 workers and volunteers in the region. This customized two to four hour training program helps employees learn:
- Basic customer service behaviors, and how to focus on the customer and be attentive to their needs.
- About local and regional attractions, restaurants and major events in the local area.
- How to encourage people to visit these destinations with a sense of pride and ownership.
- How to give directions, clearly and concisely
Where Hospitality Works is currently working with local Convention and Visitors Bureaus, Chambers of Commerce, and industry associations and employers to provide the Ambassador Hospitality Training Program at a significantly reduced cost. To learn more about this training opportunity please contact our concierge Jane Bertsch by email here or call (313) 802-5887.
Where Hospitality Works also provides employers information and access to the many hospitality-related training and educational programs throughout the region. These programs provide businesses with employees who have the right skill sets, training and qualifications resulting in better performance, profits, customer satisfaction and return business. Please visit our Training Connection page for access to this information.
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