To date, WHW has made a great deal of progress in the following areas:

Partnered with Travel Michigan to provide Ambassador Hospitality Training to employers throughout the State of Michigan

Provided Ambassador Hospitality Training to hundreds of employees and volunteers prior to the Ryder Cup and the NCAA Final Four Tournament.

Collaborated with the Detroit Workforce Development Department to start a Hospitality Career Center that provides hospitality training and career placement services to Detroit residents.

Helped employers access Incumbent Worker Training funds from several Michigan Works! Agencies to pay for Ambassador Hospitality Training

Conducted workshops on Japanese Customer Service.

Conducted an employer survey that identified specific training and employment needs.

Collaborated with the Michigan Labor Market Institute to develop a comprehensive profile of the Hospitality industry that includes economic impact, job trends, industry outlook, occupational forecasts and labor supply.